Last Updated: 03/12/2025

1. Introduction

Welcome to AVENA AI (“we”, “us”, “our”).
These Terms of Service (“Terms”) govern your access to and use of:

Our website (avena.ai)

AI automation services

Chatbots and conversation systems

Digital tools, integrations, and consulting services

Any related products or features

By using our services, you accept these Terms.
If you do not agree, do not use our platform.

AVENA AI operates as a sole proprietorship (personne physique) based in Belgium and provides services internationally.

2. Contact Information

Business Name: AVENA AI
Address: Rue Jules Francqui 12, 1190 Forest, Belgium
Email: [email protected]
Website: https://avena.ai

3. Eligibility

To use our services, you must:

Be at least 18 years old

Have the authority to enter into a contract

Provide accurate information

Use our services in compliance with applicable laws

4. Description of Services

AVENA AI provides:

AI-powered chat systems

Automation workflows

Lead qualification

Appointment booking

Digital marketing support

Consulting and integration services

Website forms, funnel setups, CRM configuration

Some features rely on third-party providers such as GoHighLevel, OpenAI, Twilio, and Stripe.

We may modify, improve, or discontinue parts of the service at any time.

5. User Responsibilities

You agree to:

Use the services legally and ethically

Not send spam, abuse, or harmful content

Not attempt to hack, bypass, or misuse our system

Not use AI outputs to violate laws or rights

Not use the services for illegal activities (fraud, phishing, harassment, etc.)

You are responsible for:

The content you upload or enter

Any actions taken through your account

Ensuring your own compliance with GDPR, marketing rules, and consent requirements

6. AI Content & Limitations

AVENA AI uses AI models (including OpenAI) to generate automated responses and workflow decisions.

You acknowledge that:

AI may generate incorrect or incomplete information

Outputs should be reviewed when accuracy is critical

We are not liable for decisions you take based on AI-generated content

AI is provided “as is” without guarantees of accuracy.

7. Data Processing & Privacy

Your use of our services is governed by our Privacy Policy.
By using AVENA AI, you consent to:

Processing of user inputs

AI conversation handling

Automated routing or qualification

Use of third-party platforms (GHL, OpenAI, Stripe, Twilio, Analytics)

We process data in accordance with GDPR and international standards.

8. Third-Party Services

We integrate with or rely on:

GoHighLevel (CRM, automations)

OpenAI (AI processing)

Stripe (payments)

Twilio (SMS/voice communications)

Google Analytics & Facebook Pixel

You agree to follow their respective terms and policies.
We are not responsible for issues caused by third-party platforms.

9. Payments, Subscriptions & Billing

Payments are processed securely through Stripe.

By purchasing a service or subscription:

You authorize Stripe to charge your payment method

Prices may change with notice

Refunds are not guaranteed unless explicitly stated

Failure to pay may result in suspension of your account or services

Any additional agreements (consulting, custom builds, monthly retainers) follow the terms defined in your contract or invoice.

10. Intellectual Property

We own all rights to:

Our brand (AVENA AI)

Website content

Designs, templates, and workflows

Software configurations

AI agents created by us (unless contractually transferred)

You may not copy, resell, redistribute, reverse-engineer, or claim ownership over our proprietary systems or content.

You retain ownership of your own business data and content.

11. Prohibited Activities

Users may not:

Attack or overload our servers

Misuse automation tools

Generate harmful, abusive, or illegal content

Attempt to access other users’ data

Interfere with the integrity of the service

Use the AI for discrimination, misinformation, fraud, or harassment

Violation may result in immediate termination.

12. Service Availability

We strive for high availability but do not guarantee:

100% uptime

Error-free operation

Continuous service from third parties (GHL, OpenAI, Stripe, Twilio)

Scheduled or unscheduled downtime may occur.

We are not responsible for business losses caused by outages.

13. Limitation of Liability

To the maximum extent allowed by law:

AVENA AI is not liable for indirect, incidental, or consequential damages

We are not responsible for losses caused by AI errors

We do not guarantee AI accuracy, performance, or suitability

Your use of the service is at your own risk

If liability cannot be excluded, it is limited to the amount you paid us.

14. Termination

We may suspend or terminate access if:

You violate these Terms

We detect fraud, abuse, or harmful activity

Payments fail or remain unpaid

We decide to discontinue a service

You may stop using the service at any time.

15. International Use

You agree to comply with:

GDPR (EU)

Local laws in your jurisdiction

Restrictions on AI use where applicable

Some features may not be available in certain countries.

16. Changes to These Terms

We may update these Terms to reflect:

Legal requirements

Service improvements

New features

Third-party changes

The latest version will always be available on our website.
Continued use constitutes acceptance of the updated Terms.

17. Contact

For questions, legal concerns, or support:

📧 [email protected]
🏢 Rue Jules Francqui 12, 1190 Forest, Belgium
🌐 https://avena.ai